Support

Remote Support at TES

TES Remote Support allows our support staff to connect directly to and share your computer desktop. The software, which is based on UltraVNC, is secure, and will not leave access to your PC when the session is finished. NOTE: You must call TES Tech Support to begin a support incident before using this client. You can contact TES at 616-583-6000. This remote system is not available without establishing a support incident first. To begin a remote session, click on support.exe and select run from the dialog that opens. You may also choose to download support.exe, and run it directly from your computer. Some web browsers may require you to allow the session, if so, you may see a security challenge at the top of your browser. When the support.exe client opens, click on the line that says "Connect to support desk #1", and wait for the remote support person to begin the session.

What to do if you cannot open support.exe:

Some facilities with extremely high security do not allow the downloading of executable files over the internet. To acommodate this, the support.exe file is available as a ZIP archive called support.zip. To use support.zip, locate the file on your PC, and extract the file using a ZIP file utility, and run the file called support.exe that is extracted. If ZIP and EXE files are not allowed at your facility, download support.sup, and rename it as support.exe. Then run support.exe.